Terms of Service

Last updated: November 15, 2024

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by HintCraft Spółka z o.o., a company registered in Poland, with its registered office at ul. Kazimierza Morawskiego 5 /127, 30-102 Kraków, VAT EU: PL6762694168 ("we", "our", or "us").

By using our website, application, or services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Eligibility

You must be at least 18 years old to use our Service. By using the Service, you confirm that you meet this requirement and are legally able to enter into this agreement.

3. User Accounts

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate, complete, and up-to-date information
  • Keep your credentials secure and confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with our Fair Use Policy. You must not:

  • Misuse or interfere with the Service or its security features
  • Reverse engineer, decompile, or attempt to extract source code
  • Use the Service to distribute spam, malware, or illegal content
  • Violate any applicable laws or regulations
  • Impersonate others or misrepresent your affiliation
  • Use automated systems to access the Service without permission
  • Attempt to gain unauthorized access to other users' accounts or data

5. User Content and Data

5.1 Your Content

You retain ownership of any content, information, or data you submit to the Service ("User Content"), including profile information, responses, and documents.

By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, process, display, and transmit your User Content solely to provide and improve the Service.

5.2 Your Responsibility

You are solely responsible for the accuracy, legality, and appropriateness of your User Content. You represent and warrant that:

  • You own or have the necessary rights to your User Content
  • Your User Content does not violate any laws or third-party rights
  • Your User Content does not contain malicious code or harmful materials

5.3 Data Retention After Subscription Expiration

When your paid subscription expires and you do not renew it, we will retain your account data for 2 years to allow you to return and continue using the Service without losing your work.

Retention Period:

  • Your User Content, profile information, and application data will be stored for 2 years from the date your subscription expires
  • During this period, you can view your data but cannot access premium features
  • You can export your data at any time through your account settings

Before Data Deletion:

  • 30 days before the 2-year retention period ends, we will send you a notification email
  • Within these 30 days, you can:
    • Purchase a minimum 1-month subscription to retain all your data and extend retention for another 2 years from the new expiration date
    • Export all your data through your account settings
    • Request immediate account deletion if you prefer

Automatic Deletion:

  • If you take no action within the 30-day notice period, your account and all associated data will be permanently deleted
  • Deleted data cannot be recovered

Early Deletion:

  • You may request immediate deletion of your account and data at any time by contacting us at contact@hintcraft.com or through your account settings
  • We will process deletion requests within 30 days

Exceptions:

  • We may retain certain data longer where required by law or for legitimate business purposes (such as resolving disputes, enforcing agreements, or complying with legal obligations)
  • Anonymized usage statistics may be retained indefinitely for product improvement purposes

6. Privacy and Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR) and Polish data protection laws (RODO).

For details about what data we collect and how we use it, please refer to our Privacy Policy.

We use Plausible Analytics, which does not use cookies or track personal data. We may also use essential cookies (e.g. for authentication, language settings, or payment sessions). See our Cookie Policy for details.

7. Third-Party Services and AI

7.1 Third-Party Integrations

The Service may integrate with or rely on third-party services, including but not limited to AI models, payment processors, and analytics providers. We are not responsible for the availability, accuracy, or performance of these third-party services.

7.2 AI-Generated Content

Our Service may use artificial intelligence to generate suggestions, recommendations, and content. You acknowledge that:

  • AI-generated content is provided as guidance only and may contain errors or inaccuracies
  • You are responsible for reviewing and verifying all AI-generated content before use
  • We make no guarantees about the accuracy, completeness, or suitability of AI-generated content for your specific situation

8. Professional Advice Disclaimer

IMPORTANT: HintCraft provides tools, templates, and guidance to assist with job searching and interview preparation. However:

  • We do not provide professional career counseling, legal advice, employment advice, or psychological services
  • We make no guarantees about employment outcomes or interview success
  • You are solely responsible for your career decisions and how you use our Service
  • The Service is not a substitute for professional advice from qualified career counselors, lawyers, or other professionals

If you need professional advice, please consult with an appropriate qualified professional.

9. Payments and Subscriptions

9.1 Pricing and Billing

Some parts of the Service require payment. Current prices and billing cycles are displayed on our website and within the application. All prices are in the currency specified at purchase and include applicable VAT where required.

9.2 Payment Processing

Payments are processed securely via Stripe. By purchasing a subscription, you authorize us to charge your payment method according to the selected plan.

9.3 Subscription Renewal

Subscriptions do NOT automatically renew. At the end of your subscription period, you must manually purchase a new subscription to continue accessing paid features. You will receive a reminder notification before your subscription expires.

9.4 Refund Policy

7-Day Free Trial:

  • We offer a 7-day free trial for new users
  • You can cancel anytime during the trial period without being charged
  • No refund is necessary as no payment is taken during the trial

No Refunds After Purchase:

  • By purchasing a subscription, you expressly agree to waive your right to the 14-day withdrawal period under EU consumer protection law (Article 16(m) of the Consumer Rights Directive 2011/83/EU)
  • This waiver is valid because HintCraft is a digital service that begins immediately upon purchase
  • Once you subscribe and begin using the Service, no refunds will be provided for any reason
  • No partial refunds are given for unused portions of subscription periods

Service Failures:

  • In exceptional cases of significant service failures or technical issues that prevent you from using the Service, we may provide credits or refunds at our sole discretion
  • Such cases will be evaluated individually on a case-by-case basis

How to Request: If you believe you are entitled to a refund due to exceptional circumstances, contact us at contact@hintcraft.com with your order details and explanation.

9.5 Price Changes

We reserve the right to change our pricing. Existing subscribers will be notified at least 30 days before any price increase takes effect. Continued use of the Service after the price change constitutes acceptance of the new pricing.

10. Intellectual Property

10.1 Our Property

All content, branding, software, code, designs, trademarks, and other elements of the Service are the property of HintCraft Spółka z o.o. or its licensors and are protected by copyright, trademark, and other intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.

10.3 Restrictions

You may not:

  • Reproduce, distribute, modify, or create derivative works from any part of the Service
  • Remove or alter any copyright, trademark, or proprietary notices
  • Use our trademarks, logos, or branding without written permission

11. Service Availability and Modifications

11.1 Availability

We aim to provide reliable, uninterrupted access to the Service but cannot guarantee 100% uptime. The Service may be unavailable due to:

  • Scheduled or emergency maintenance
  • Technical issues or system failures
  • Security concerns
  • Force majeure events (see Section 14)

11.2 Service Modifications

We reserve the right to:

  • Modify, suspend, or discontinue any feature or functionality
  • Update the Service's technical requirements
  • Change the Service's appearance or user interface

We will provide reasonable notice of material changes that significantly reduce functionality, except in cases of emergency security updates.

11.3 Impact on Subscriptions

If the Service experiences extended outages exceeding 72 consecutive hours due to our fault, paid subscribers may request a pro-rated credit for the affected period.

12. Termination

12.1 Termination by You

You may cancel your account at any time through your account settings or by contacting us at contact@hintcraft.com. Since subscriptions do not auto-renew, cancellation will not affect any active subscription period you have already paid for.

12.2 Termination by Us

We reserve the right to suspend or terminate your access immediately if you:

  • Violate these Terms or our Fair Use Policy
  • Engage in fraudulent or illegal activity
  • Pose a security or legal risk to us or other users
  • Fail to pay applicable fees

12.3 Effect of Termination

Upon termination:

  • Your right to access premium features ends immediately
  • Your data will be retained according to our Data Retention Policy (see Section 5.3)
  • You can continue to access and export your data during the retention period
  • No refunds will be provided for prepaid periods, except as specified in Section 9.4

13. Warranties and Disclaimers

13.1 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR AVAILABILITY
  • ERROR-FREE OR UNINTERRUPTED OPERATION
  • RESULTS OR OUTCOMES FROM USING THE SERVICE

13.2 No Guarantee of Results

We do not guarantee that using the Service will result in job offers, interviews, employment, or any specific career outcomes. Your success depends on many factors beyond our control.

14. Limitation of Liability

14.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Service interruptions or data loss
  • Damages arising from third-party services or AI-generated content
  • Reliance on information provided through the Service

14.2 Liability Cap

Our total liability for all claims related to the Service shall not exceed the amount you paid us in the 6 months immediately preceding the claim, or $99 USD (whichever is greater).

14.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Gross negligence or willful misconduct
  • Any liability that cannot be excluded or limited under applicable law

14.4 Consumer Rights

If you are a consumer in the European Union, you have mandatory statutory rights that cannot be excluded or limited by these Terms. Nothing in these Terms affects those rights.

15. Indemnification

You agree to indemnify, defend, and hold harmless HintCraft Spółka z o.o., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Your User Content
  • Any dispute between you and a third party

16. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to events beyond our reasonable control, including but not limited to:

  • Natural disasters, acts of God
  • War, terrorism, civil unrest
  • Pandemics or public health emergencies
  • Government actions or regulations
  • Internet or telecommunications failures
  • Cyber attacks or security breaches not caused by our negligence

17. Governing Law and Jurisdiction

17.1 Governing Law

These Terms are governed by the laws of Poland and the European Union, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be resolved by the competent courts of Kraków, Poland.

17.3 Consumer Rights

If you are a consumer residing in the European Union, you also have rights under the mandatory consumer protection laws of your country of residence, and you may bring proceedings in the courts of your country of residence.

17.4 Alternative Dispute Resolution

Before initiating court proceedings, we encourage you to contact us at contact@hintcraft.com to resolve disputes informally. EU consumers may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

18. Changes to Terms

We may update these Terms from time to time to reflect:

  • Changes in our Service or business practices
  • Legal or regulatory requirements
  • Security or technical improvements

18.1 Notification

We will notify you of significant changes by:

  • Posting a notice on our website
  • Sending an email to your registered address
  • Displaying an in-app notification

18.2 Acceptance

Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and may cancel your account.

Material changes that reduce your rights or increase your obligations will not apply retroactively without your explicit consent.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Fair Use Policy, constitute the entire agreement between you and HintCraft regarding the Service.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

19.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

19.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

19.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

19.6 Language

These Terms are provided in multiple languages for your convenience. In case of any conflict between versions, the English version shall prevail.

20. Contact

If you have any questions about these Terms, please contact us at:

Email: contact@hintcraft.com
Address: HintCraft Spółka z o.o., ul. Kazimierza Morawskiego 5/127, 30-102 Kraków, Poland
VAT EU: PL6762694168

By using HintCraft, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.